Delivery and Collection

All pets should arrive and depart in a secure pet carrier or their hutch/home,  and you shuld bring with you any toys that may make them feel at home. Birds and hamsters/rats, other rodents, must come in their own cages.  You agree to deliver and collect your pet on the dates agreed.  Any changes to these dates will incur the relevant cost.

If your pet is not collected within 7days of the agreed collection date and you have not contacted us to inform us differently and we cannot contact you by the information you provided, we reserve the right to  have the animal re-homed and legal action will be taken to reimburse boarding fees and any re-homing costs. No pet will ever be euthanised by us if not collected.  If you do not contact us and we need to buy additional housing to accomodate your pet for it's extended stay  you will be liable for any cost this may incur.

Vaccination

There are at present no vaccination requirements for guinea pigs, however, rabbits are required to be vaccinated against Myximatosis and Viral Haemorrhagic Disease (VHD), please bring your rabbits vaccination card with you. 

NO animals will be admitted for boarding without the relevant documents being checked.  If you arrive and we find your vaccinatons are not up to date or complete, your animals will be refused and you will still be liable for the cost of your booking - NO refunds will be given.  It is your responsibility as the pets owners to be aware of it's vaccination and general welfare requirements and to ensure these are met if you require them to be boarded.

Payment

Booking forms MUST be returned within 7 days along with the requested deposit.  If this is not received then we reserve the right to make your place available to someone else.  The balance of your fee is due no later than 7 days before your departure.  If this is not received then your booking will be cancelled and your place made available to others.  All Deposits are non refundable.  If you have not sent payment to us or notified us in writing that you no longer require a place at least 7 days before your departure then you will still be liable for any fees due in relation to your booking.   Due to last minute cancellations, non payers and bounced cheques, we no longer accept payment on delivery or collection of your pet.

Cancellation

If you cancel less than 7 days before your departure no refunds of the fee are given unless a vets note is received stating that your pet (s) are too ill to board.  If you have booked in more than one pet, refunds will only apply to the ill pet and will be subject to an adminstration charge of £10 per pet. 

Health and Temperament( Boarding and Pet Sitting/Walking)

If any pet shows signs of disease, illness, injury or an unreliable temperament, we reserve the right not to accept your pet for boarding or pet sitting. If during the term of an agreement your pet shows any sign of aggression or causes injury to someone we reserve the right to cancel your contract with 24 hours notice.

Dog Walking

All dog walks are made on the lead unless at the specific request of the owner.  Whilst we are happy to walk off the lead, we accept no responsibility for the failure of your dog to respond to recall if not adequately trained. Whilst we will make every possible effort to retrieve your dog we accept no responsibility if we are unable to do so.   Also please be sure of your dogs temperament around other animals/people if you request us to walk off the lead and that if your dog was to cause injury you will be responsible for any action the owner may take or vets bills incurred.

Please note that all dogs left in our care for pet sitting MUST be fully vaccinated (unless a vet has stated in writing that it is not medically recommended for your dog).  If your dog is not neutered/speyed, please let us know if your bitch is due in season whilst you are away.  All dogs MUST have a collar, lead and visible id tag (these are legal requirements).

Illness and Death

Whilst your pet  is in our care it will be fed a variety of fresh food and its own brand of dried food.  It will be housed in  it's own housing that you are asked to bring with you(please check if this required at the time of booking), or alternatively we can provide suitable accomodation for rabbits, guinea pigs and ferrets.  It will not mix with the other boarders (to minimise the risk of any infection) except for its own family and will be handled, stroked, exercised, groomed and checked over daily.

Therefore, Holiday Hutches will not be held responsible for any illnesses such as Myxomatosis, Viral Haemorrhagic Disease (VHD), fly strike, mites or any other common disease.

Should your pet show any signs of illness  whilst boarding with us, we will try to seek advice from your named vet at cost to you, if bonded pets are required to be separated in the interest of the animals own health and safety, you will be charged for the additional accomodation, these fees and any vets fees will be payable on collection of your pet. If your own vet is not available then we will use our own vet to get the necessary treatment for your pet and any fees are payable by you on collection of your pet.

You should be made aware that at this moment in time, no licensing laws or regulations exist in respect of boarding small animals.  All animals are left entirely at their owners risk.